30 day money-back guarantee
We've introduced a 30-day money-back guarantee because your satisfaction is our priority. If you've purchased our products from www.theluxelab.com.au and aren’t completely satisfied, we'll gladly issue a full refund. We encourage you to use the product for at least 30 days, and if you encounter any issues or have questions, please reach out to our team at hello@theluxelab.com.au.
If you're still not fully satisfied, please email hello@theluxelab.com.au with your order number to begin your return. The purchaser will be required to pay return shipping costs. Please note any shipping costs are non refundable.
Change of mind
We have a 7-day change of mind return policy, which means you have 7 days after receiving your item to request a return.
To start a return, you can contact us at hello@theluxelab.com.au. The purchaser will be required to pay return shipping costs. The item must be unused. Items sent back to us without first requesting a return may not be accepted.
You can always contact us for any return question at hello@theluxelab.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged items must be reported with photos within 48 hours of receiving your order.
Exceptions / non-returnable items
Gift cards are non- returnable/ non-refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Special Orders
Special ordered items are non-refundable and are not eligible for returns or refunds.